Frequently Asked Questions

Check-in is from 15:00 (3 PM) and check-out is until 11:00 (11 AM). Early check-in or late check-out may be available on request — just ask at reception.

You can book through Booking.com, Hostelworld, or by contacting us directly via email (info@happyhostel.cl) or WhatsApp. We recommend booking direct for the best rates.

Cancellation policies vary depending on the booking platform and room type. We generally offer free cancellation up to 24-48 hours before check-in. Check your booking confirmation for specific details.

Yes, we accept walk-ins subject to availability. However, we recommend booking in advance, especially during peak season (December-March), as rooms fill up quickly.

We offer both! Shared dorms start from $16/night, and private rooms (double, twin, triple, quad) start from $35/night. Deluxe rooms feature original heritage architectural details like parquet floors and ceiling moldings.

Yes! A free daily buffet breakfast is included with every booking. It features fresh fruit, pastries, bread, cereal, juice, coffee, and tea.

Yes, we have a fully equipped shared kitchen available to all guests. You can cook your own meals, store food in the fridge, and use all utensils and appliances.

Yes, free high-speed WiFi is available throughout the entire hostel — in rooms, common areas, and the garden patio. Great for digital nomads and remote workers.

Yes! We have outdoor pools that are open during the summer months (November-March). The rest of the year you can enjoy our garden patio, BBQ area, and game room.

Yes, all dorm rooms have personal lockers to secure your valuables. We recommend bringing your own padlock, but you can also purchase one at reception.

From Arturo Merino Benitez Airport (SCL), take the Centropuerto or TurBus bus to Metro Los Heroes station (Line 1). From there, it's a 5-minute walk to the hostel at Moneda 1829. The bus costs around $1,800 CLP.

Metro Los Heroes (Line 1) is just 2 blocks away — about a 5-minute walk. Metro La Moneda (also Line 1) is 3 blocks away. Both connect you to the entire Santiago metro network.

Palacio de La Moneda is a 3-5 minute walk, Plaza de Armas is 15 minutes, Cerro Santa Lucia is 20 minutes, and Barrio Lastarria is 20 minutes walk. Torre Entel is just 500 meters away.

Absolutely. We have 24-hour reception, security cameras, personal lockers in all dorm rooms, and a safe at reception for valuables. We're rated #7 on TripAdvisor out of 476 specialized accommodations in Santiago.

Our staff speaks English and Spanish fluently. We also have staff members who can help in Portuguese and other languages.

Unfortunately, we do not allow pets in the hostel. This is to ensure the comfort and safety of all our guests.

Yes! We offer free daily walking tours of Santiago's historic center, organized visits to Vina Concha y Toro winery, dance classes (salsa and cumbia), Chilean BBQ nights, movie nights, and hiking trips.

Yes! We have a large multi-level garden patio, a cozy common room with TV, a game room with ping-pong and pool table, and a BBQ area — all perfect for socializing with fellow travelers.